If you have a problem with SPS, you aren’t alone
Inside the 2020, the newest CFPB acquired 1054 issues facing SPS. SPS ranked Matter thirty-six among every monetary organizations for the most grievances.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Issue Information:
Full Ailment:The mortgage business will not post me personally my statements during the an excellent timely style. I did not found my personal statement up until five days prior to my commission flow from.
Ailment Facts:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Complaint Facts:
Complete Problem:Within my bankruptcy proceeding in 2011 my obligations try never ever reaffirmed from the my financial to my financial because of the my bank XXXX XXXX whom upcoming directed so it financing so you’re able to SPS Repair with this specific action nothing from my payment background try already been filed to my domestic financing over the past seven ages extremely loan providers usually do not actually accept https://paydayloancolorado.net/lincoln-park/ me personally since it doesnt demonstrate that I actually provides a home loan Hence it has managed to make it impossible for my situation so you’re able to refinance otherwise get another kind of financing that have a lowered appeal price except that the only thats becoming provided by my personal repair team right now thus im during the able to availability my collateral this has been going on for a long time
Company impulse:
All of us accessed this issue about social archives of Consumer Economic Security Bureau (CFPB). You could potentially document your own criticism on CFPB right here.